How to set my fingerprint recognition on laptop if i says this option is currently unavailable.?

Question

How to set my fingerprint recognition on laptop if i says this option is currently unavailable.?

NotRandomGuy 0

Hello i have problem setting up my fingerprint recognition on my Lenovo ThinkPad E15 gen 3(amd) model(20YHS02500) from what i saw it has fingerprint sensor and i im trying to set it up. I installed all drivers mensoned in lenovo site for fingerprint sensor and it wont work. Also tried youtube tutorials and everything still no progress. It also doesn't show up in device menager as biometric whatever.

Thanks in advance!

4 answers

Your answer

Answer 1

Hello! I saw that there are 3 fingerprint readers on the manufacturer's website. Press Windows Key + X > Device Manager > Expand Biometric Devices and see if the device is recognized.

You may have installed the wrong driver. If the device appears in Biometric Device, right-click on the device > Uninstall > Check Attempt to remove the driver for this device (if available) > Restart the computer.

Use Windows Update to download and install the drivers. It will know which driver is correct.

Open System Configuration > Click ''Windows Update'' > ''Check for updates''.
Download all available updates. Click ''Advanced Options'' > ''Optional Updates'' > Select all available drivers and updates > Click ''Download and Install''.

If the driver is not available in Optional Updates, download the three Fingerprint Reader drivers from the Lenovo website and test each one.

Install the driver > Restart > Test.
Uninstall the driver > Restart > Install the next one.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e15-gen-3/downloads/driver-list/component?name=Fingerprint%20Reader&id=A4F7592E-3C73-4CCF-ABB9-09549219DFC8

DISCLAIMER: This is not a Microsoft website, but it provides accurate and safe information. Be aware of ads that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Please research any product advertised on the site before deciding to download and install it.

NotRandomGuy 0 Reputation points

2025-10-05T15:30:44.1533333+00:00

Thank you for replay! As i mentioned i dont have biometric device in win+x then m.

Also i tried drivers i im not sure how u uninstall them but when i install them one by one i restarted laptop every time and nothing changed. I saw that i can install them by first extracting rather than direct install i tried that but when i clicked setup cmd command just pops up do a little flash and noting happens. I have like issue with windows update it gives some 0x800f0991 Somerhing like that error but update iz for cumulative update preview for windows 11 (KB5065789) version (26100.6725) can this effect fingerprint? Also say if u have something else in mind i should try like its fresh bought and i didn't installed anything so i can try resetting it or whatever if that can help.

Answer 2

JosephT71 8,750

Their wording is not clear. Some sub-models have fingerprint readers. Other sub-models don't.

NotRandomGuy 0 Reputation points

2025-10-05T15:43:22.9266667+00:00

Thanks for replay! On Lenovo site i go to detect product button and it gives me 3 fingerprint drivers to install so i think it has it and also since its integrated in power on button i read somewhere that if button have led and glossy surface it has fingerprint so i dont know here is picture:

But i have like issue with windows cumulative update preview like 0x800f0991 something idk if it can make fingerprint option not to work.

Answer 3

JosephT71 8,750

Your laptop doesn't have a fingerprint reader.

The power button with fingerprint reader looks like this.

https://www.ebay.com/itm/314606089391

Answer 4

Manoel Barros 15,440 Independent Advisor

The fingerprint reader can't have stickers in the middle, like the ones on your power button. Therefore, your laptop shouldn't have a fingerprint reader.

Laptop models and submodels vary, each with different specifications and features.

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How to set my fingerprint recognition on laptop if i says this option is currently unavailable.?

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