The built-in camera of my HP laptop running Windows 11 Home stopped working

Question

I use my built-in camera at least once a week if not more. Last week, it suddenly wouldn't turn on despite allowing the permissions. I have checked the drivers and they are up-to-date and permissions are allowed. I just installed an update this morning (2025-09 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 25H2 for x64 (KB5066613)) and another on the 2nd (Windows 11, version 25H2). I noticed the issue one week ago on 9-27-25. There is no button or switch to turn the camera on/off. This is the limit of my computer knowledge. I really need the camera to work since I use it weekly for virtual appointments.

Please help me!

Answer 1

Hi, good day!

Are you getting any camera errors?

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Please try the following methods below.

• Some laptops have a privacy switch or a camera shutter key that can be used to turn off your webcam and prevent it from being used.

Camera Privacy Switch located at the right side of the laptop

Camera Shutter Key located on the keyboard

Please try to press FN+F6 or CTRL+F8, F10. or try other F key combinations.

• Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website.

• Run the Hardware and Devices troubleshooter Press Start then search command prompt

Right click then Run as administrator

Please type the command below then press Enter

msdt.exe -id DeviceDiagnostic

Run the troubleshooter

Restart your computer

If the issue persists, what is the exact model of your HP laptop?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

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I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.