I want a refund

Question

I have been charged for office 365 Subscription: Microsoft 365 Family

Order Number: 8a58add8-bc69-4c5b-99d6-9afa344e8c5d

Plan Price: AUD 179.00 including taxes

I had received 3 emails suggesting to update my billing. I have answered you 3 times that I had purchased office a couple of months prior and no longer require the subscription above.

I have received an email with. Receipt with details above.

would you please be so kind to refund me my money ASAP.

thank you

regards,

Allan Morgan

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Payment updates" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm

Answer 2

Sign in to your account and then cancel the subscription. For more, see https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b .

The article provides instructions on contacting support, if necessary.