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someone changed my email to XXX.ru

Vojtěch Balous 0 Reputation points
2025-10-05T09:20:32.3066667+00:00

Someone hacked my account and changed everything, including the main email, which is now: XXX.ru, the original email was: (PII Removed), and I need help changing the email back. I have already managed to recover the password. U can contact me in: (PII Removed)

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. paulr0511 37,165 Reputation points Independent Advisor
    2025-10-05T10:04:55.1333333+00:00

    Hello, good day and thanks for your question. Sorry to know about this. Please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is deemed unrecoverable and for this you can go over to try the account recovery form and you can check out the links below for reference.

    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

  2. paulr0511 37,165 Reputation points Independent Advisor
    2025-10-05T10:15:25.06+00:00

    V tomto případě budete muset heslo odeslat znovu, protože i když heslo již znáte, informace byly stále změněny, a právě zde nastává složitost, a proto neexistuje žádná záruka úplného obnovení účtu.

  3. paulr0511 37,165 Reputation points Independent Advisor
    2025-10-06T09:33:59.3033333+00:00

    Rozumím a omlouvám se. Prosím, pokračujte v odesílání formuláře pro obnovení a doufám, že váš účet bude plně obnoven.

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