Sign-in failed: AADSTS5000225 – Tenant blocked due to inactivity just after account creation

Question

Sign-in failed: AADSTS5000225 – Tenant blocked due to inactivity just after account creation

Tawan Tantikul 0

I experienced a problem with signing to my account through azure portal. I could not sign in with my credentials and I should come from the fact that my account has been in inactive for more than certain days which would result in a deactivation associated with the code AADSTS5000225. I tried to fix this problem according to the suggestions found on the internet but all the solutions did not work and it comes down to the one reason which is inability to sign in to azure portal. I also tried to call for support with the provided contact information to Microsoft support; however, I only met with the robot which could not understand my problem and hung up without giving any helps. I also tried to create the new account in azure portal but I could not go through the last step and I ended to the error with my request. I would like to ask for help in fixing this problem so I can use Azure service again.

Nathan Roberts (SN) 7,946 Reputation points Volunteer Moderator

2025-10-05T13:00:56.87+00:00

Hey there, Tawan Tantikul

The error "AADSTS5000225" appears when your tenant has been marked as inactive. This is due to no one signing into the tenant for more than two-hundred days. The system then marks the tenant as inactive. You have twenty days to reach out to support to re-activate your tenant. Failing to do this will result in the tenant been deleted and all the resources on the tenant been removed. Once this has happened, this cannot be retrieved. Thus, you would need to create a new tenant.

From reading your question, you look to be trying to create a new tenant but are greeted with this error message/code when you try. If you have another Microsoft account, please can you use that Microsoft account to sign into the Azure portal here: https://portal.azure.com

This should allow you to create a new Azure tenant that you can add your other account to. If you don't have another Microsoft account, please can you create one to use, then sign into the Azure portal above.

Once you have signed into the Azure portal, you can add users to your tenant by going to Microsoft Entra ID (You may need to search for it)

Then under manage, you should see users

You can then add a new user by clicking onto new user on the menu bar at the top

You can then add your other account to the tenant. You can add them as a member or guest and then assign permissions.

Please let me know how this works out.

Thanks
Nathan
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-22T11:47:09.8433333+00:00

Hello @Tawan Tantikul

Please could you provide the requested information in private message so that we can work on resolving your query.

1 answer

Your answer

Nathan Roberts (SN) 7,946 Reputation points Volunteer Moderator

2025-10-05T13:00:56.87+00:00

Hey there, Tawan Tantikul

The error "AADSTS5000225" appears when your tenant has been marked as inactive. This is due to no one signing into the tenant for more than two-hundred days. The system then marks the tenant as inactive. You have twenty days to reach out to support to re-activate your tenant. Failing to do this will result in the tenant been deleted and all the resources on the tenant been removed. Once this has happened, this cannot be retrieved. Thus, you would need to create a new tenant.

From reading your question, you look to be trying to create a new tenant but are greeted with this error message/code when you try. If you have another Microsoft account, please can you use that Microsoft account to sign into the Azure portal here: https://portal.azure.com

This should allow you to create a new Azure tenant that you can add your other account to. If you don't have another Microsoft account, please can you create one to use, then sign into the Azure portal above.

Once you have signed into the Azure portal, you can add users to your tenant by going to Microsoft Entra ID (You may need to search for it)

Then under manage, you should see users

You can then add a new user by clicking onto new user on the menu bar at the top

You can then add your other account to the tenant. You can add them as a member or guest and then assign permissions.

Please let me know how this works out.

Thanks
Nathan
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-22T11:47:09.8433333+00:00

Hello @Tawan Tantikul

Please could you provide the requested information in private message so that we can work on resolving your query.

Answer 1

Hello @Tawan Tantikul

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID
Error Code
Correlation ID from the recent failure
Timestamp from the recent failure
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Email id - associated

Thanks,

Aditya

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Sign-in failed: AADSTS5000225 – Tenant blocked due to inactivity just after account creation

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