Help Microsoft Acount from my games
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Edgardo Gonzalez
0
Reputation points
I've been trying for 5 months. How should I feel? Do I have to pay again?
I need to change my phone number. The system isn't helping me. I need someone to call me. I've changed accounts everywhere because of this problem, and so far, nothing. I can't enter medical bills. The games I paid for are from Microsoft and Mojang. They want me to pay them again. It's unfair. They should treat their customers better... They should pass this on to the owner!
<Removed PII>
[Moderator note: personal info removed]
Windows for home | Other | Gaming
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L 2,800 Reputation points Microsoft External Staff Moderator2025-10-06T06:15:54.47+00:00 Hello Edgardo Gonzalez
Welcome to Microsoft Q&A forum. I understand how frustrating it can be when you have been asked to buy the game you bought again.
Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.
To better understand the issue, may I know more details to help you better? Have you lost access to the account that bought the game or the game you bought is not shown as bought on the store? You can check the details of your account purchases from account.microsoft.com/billing/orders.
I'm waiting for your reply so we can work on this together.
-
Carl-L 2,800 Reputation points Microsoft External Staff Moderator
2025-10-07T08:01:48.1533333+00:00 Hello Edgardo Gonzalez
Just checking in to make sure that everything is alright. May I know if you still need assistance?
-
Carl-L 2,800 Reputation points Microsoft External Staff Moderator
2025-10-08T07:21:41.02+00:00 Hello Edgardo Gonzalez
It's been a while since we last heard from you. Do you have any updates on this?
Sign in to comment
Sign in to answer