Problem Microsoft store

Question

I need to change my phone number. The system isn't helping me with the posted recommendations. I need someone to call me. I've changed accounts everywhere because of this problem, and so far, nothing. The games I paid for are from Microsoft and Mojang. I have no access. I created an Outlook account with the same prefixes, and I can't recover the MSN account. I've lost a lot on MSN. I just want to restore the games, please...

Edgardo Gonzalez Santiago

[mod'. phone number redacted,]

Answer 1

Hello Edgardo Gonzalez

Thank you for reaching out to Microsoft Q&A and informed us about the issue. From your report, I believed that you're currently not able to access your account at the moment. I understand this must be very frustrating matter, but unfortunately, we do not have any access nor authorization to review your account, I can only advise you reach out to Microsoft Support and connect with a live chat agent for this matter.
On the homepage, choose Windows and Get home support:

Then on the next windows, fill in the box and click Get help:

Scroll down and look for Contact Support:

Then click Chat with a support agent to get connect with a Live chat agent:

My apology for cannot provide a clear answer at the moment but to redirect you to another channel. I believed that reach out to another channel will solve your issue faster.
Best regards.