This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 76%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
It seems to be happening at least once every hour or 2 (if I'm lucky).
I analyzed the mini dumps and the errors have been:
IRQL_NOT_LESS_OR_EQUAL (this is the most common one)
KMODE_EXCEPTION_NOT_HANDLED (most recent)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
DRIVER_IRQL_NOT_LESS_OR_EQUAL
I've tried running Windows updates but it says I'm all caught up.
I've tried doing Scan Now and Restore Health
I reinstalled my GPU driver (NVIDIA)
I did a memory test and that coulldn't find any problems
I did a disk check and it took about 20-30 minutes and did say it was fixing some stuff.
I haven't rolled back at all because I don't want to go back to Windows 10 since it will be losing support soon. I also had some issues with Windows updates ( https://learn.microsoft.com/en-us/answers/questions/5573545/cant-update-windows-10-or-upgrade-to-11-(error-0x8 before I upgraded but those had been resolved.
These are my most recent minidumps + the result from the disk check: https://drive.google.com/drive/folders/1DSbcWBpPUh4bDzgbcaA8qzedCZo1KCGo?usp=sharing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Hi ,
Well, the minidumps report the same errors, whether kernel or processor/chipset. As you reported, it occurs after 2 hours of gameplay, and it could be temperature.
If it's a laptop or desktop, could you provide the laptop model or your desktop configuration?
Thanks
Operating System: Windows 11 Education 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: ASUS TUF Gaming A17 FA706IU_TUF706IU
BIOS: FA706IU.316 (type: UEFI)
Processor: AMD Ryzen 7 4800H with Radeon Graphics (16 CPUs), ~2.9GHz
Memory: 16384MB RAM
Available OS Memory: 15790MB RAM
Page File: 17871MB used, 13707MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
(I think you were one of the people who helped me resolve my previous issue before I upgraded, by the way)
Hi ,
Were you able to update with Ramesh's help?
Thanks
Yes, the updates are working now and I was able to upgrade to 11 but now I'm having these BSOD issues that I didn't have before.
I used the Windows update to get 11 and noticed after that it is version 23H2 but the ISO I downloaded (my backup plan if it failed) is 25H2. Should I try installing that version instead?
Hi ,
Well, although version 25h2 is available, it's a recent version that was just released recently. I truly believe the best option would be a clean install. You're using the Education Edition, which probably wasn't the edition that came with the laptop. This may have happened because you linked your college account to the laptop and then installed the drivers directly from the Asus website.
Since the BSOD occurred after a while of playing, it could be the drivers having issues with Windows. We can try to resolve this by reinstalling the drivers or performing a clean install directly to the 25h2.
Thanks
Is there any way to figure out which driver is causing the issue? I want to save a clean install as a last resort (I have a lot of programs and files I don't want to lose if i can help it). I checked for driver updates in Windows Update and it says everything is up to date there.
Hii,
Well, I mentioned a clean install because the edition you're using is at 23h2. However, if that's what you want, we can try to resolve the issue. Since the minidumps report an issue with the kernel and AMDPPM, there may be a problem with the chipset drivers or hardware.
First, open the command prompt (admin) and run the command:
net user administrator /active:yes
After this, you'll uninstall the AMD drivers using the AMD Cleanup utility.
https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html
You'll enter Safe Mode and use the local administrator account to log in. Don't use your Microsoft account.
Wait for it to finish removing the drivers completely, then restart and return to Windows defaults. After that, log in to your normal user account and deactivate the administrator account with the command below:
net user administrator /active:no
You'll use DDU to remove the Nvidia driver and reinstall it as a precaution.
You can use DDU: https://www.guru3d.com/download/display-driver-uninstaller-download/
Note: DDU is a third-party application to completely delete and reinstall the GPU driver.
Copy the links and paste them if direct clicking doesn't work.
Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.
Then perform a clean boot and if you want to uninstall applications that you do not use.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Thanks
Hi ,
Did you manage to solve the problem?
Thanks
I ended up updating my the drivers for my AMD chipset, CPU and GPU (it's integrated, I have an NVIDIA GPU that's dedicated which I had already updated). I got them directly off the AMD site. Since doing that, it's been working fine (it's been over 24 hrs and no crashes). I didn't even have to go into safe mode or anything.
Hi ,
I understand this method well. I recommend using the AMD Cleanup Utility to remove all drivers and install new ones. The idea is to install the drivers that may be causing conflicts, such as the chipset, AMD video, Nvidia video, or Asus refresh rate.
But you updated the same way, anyway. What matters is that it resolved the issue and there's no BSOD. I'm happy to help.
Give feedback if the information was useful or not.
Thanks