Windows Update 24H2 is not installing or updating

Question

My Windows 11 is not updating to the current update 24H2. It only gets as far as 14% and then it gives me an error "Western Digital NVMe Disk." I ran the scan and fix options and it still will not update past 14%. What was it that the last update change that is giving me the issue. Oh by the way, The scan and fix option said it was "fixed". I restarted my PC and still have the same error. Fix please!

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

The Windows updates are failing at 14 percent with an error message. "Western Digital NVMe Disk" is a known issue that has been reported by several users.

To resolve the error, you will need to update the firmware of your SSD drivers.

1. Visit the Western Digital website, download the latest firmware for your SSD, and install it. (On the Western Digital site, scroll down to find Software Downloads, then download the Western Digital Dashboard.)
2. Once downloaded, run the Western Digital dashboard and follow the prompts to update your firmware.
3. Then, run the Windows update troubleshooter once and restart your PC.
4. Then, install the 24H2 updates on your device.

Let me know if you still need more help.