Bluetooth headset not found by Windows

Question

Logitech Zone 300 Headset

The headset is working on another computer, so the problem doesn't come from the headset itself.

Tx for your support.

Answer 1

Hi. I'm David, and I'm happy to help you.

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As a test, could you try connecting a different Bluetooth device (it doesn't need to be an audio device) just to see if the same behavior occurs?

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Regardless of the answer to the above question, please check the status of your laptop's Bluetooth adapter.

1. Press "Windows + X" and select "Device Manager";
2. Click on the "View" menu and select "Show hidden devices";
3. Expand "Bluetooth";

(If you don't have the Bluetooth category, let me know.)

4. If the Bluetooth adapter is listed, right-click and select "Properties". Check if there is an error in "Device Status". If you see an error under Device Status, please share a screenshot.

• If you can't identify the Bluetooth adapter, please share a screenshot of the devices under the Bluetooth category.
• Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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I await your reply.

Answer 2

The unknow device identified as having an issue is not the one I am trying to install, I think.

Events date from September

Answer 3

Hi, David, just to tell you that I found the source of the problem.

I simply didn't press long enough on the bluetooth button^^ (dummy smiley :-D).

Thank you for your time (and sorry for having wasted it)