Renewed Microsoft 365 but cannot activate?

Question

Hi, I have email confirmation that i have renewed my Microsoft 365 with payment made. However, i am not able to use any of Microsoft programe like Excel and was prompted to key in a product key, which i cannot find. please assist urgently. The payment was made in May 2025.

Answer 1

Open Word and at the top right of Word, log out of Microsoft Office.

Restart (not shut down) your PC, then log back into Word and check if your subscription is then recognised correctly.

If not, log into your Microsoft account on this link and check the reported expiry date on your Microsoft 365 subscription is indicated correctly.

https://account.microsoft.com/services/