My account was hacked

Question

my account was hacked I changed my password but I am not getting emails

Answer 1

Hello Timra Stump,

Thanks for reaching out to Microsoft Q&A Forum! From your description, I understand your account was hacked so you’ve changed the password, then found that you’re not receiving emails. Here's what you should do next:

1. Secure your account first

• Sign out everywhere: https://account.live.com/activity > Sign out everywhere.
• Protect sign-in methods:
  • Go to https://account.microsoft.com/security > Security tab > View my sign-in activity.
  • Turn on two‑step verification and remove any unfamiliar sign‑in methods.
  • Generate a recovery code and store it safely.

2. Fix mail delivery (likely cause):

Sign in to Outlook.com (web) > Settings > Mail:

• Rules: delete any rule you didn’t create (move/delete/forward messages).
• Forwarding: ensure it’s Off and empty.
• Junk email:
  • Blocked senders and domains: remove suspicious entries.
  • Optionally add your trusted senders/domains to Safe senders and domains.
• Sync email >POP and IMAP: set POP = Off (a POP client set to “delete from server” can make messages vanish).
• Check the Archive and Other tabs as well.
• Account > Storage: Make sure the mailbox isn’t full.

3. Restore missing mail

• Go to Deleted Items folder→ restore important messages.
• At top of Deleted Items, select Recover items deleted from this folder (recoverable for ~30 days) and restore what you need.

4. Test email delivery:

• Send yourself a plain-text test (no links/attachments) from another account (e.g., Gmail) to confirm normal delivery works.

You can also check these official Microsoft Support links:

• Can't send or receive email in Outlook.com
• How to recover a hacked or compromised Microsoft account

I hope it helps and please feel free to let me know how it goes. Take care and stay safe.

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Answer 2

Good day Timra Stump! I hope you're doing well.

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please kindly mark it as an accepted answer, we’d really appreciate it! Your feedback helps others in the community too! Thanks for your understanding. 

Warm regards, 

Winnie

Answer 3

Hello Timra Stump!

It's been a while and I just wanted to see how things are going with this issue. Have you had a chance to check my previous response? If the issue has been resolved, please kindly mark the helpful reply as an accepted answer to help others in the community facing similar problems. Appreciate your time!

Answer 4

My email account was hacked, and I can’t change my password either delete it

Answer 5

I need to get my Facebook page back help me please