Microsoft GameInput causing crashes and restarts

Question

Microsoft GameInput causing crashes and restarts

Pedro Mangino 31

Hey All, I'm having some issues with my computer for the past 5 days or so, it just restarts out of nowhere and I can't find the reason why, I checked the Reliability Monitor and the only thing that is seems consistent is that whenever I have a Microsoft GameInput update ( and it happens multiple times per day), my computer crashes just after it, here is one example: reliability_monitor

I've already looked into similar posts like "Microsoft GameInput Application Reconfiguration Crashes Win 11 PC" articles, I've tried to uninstall the Xbox APP, I did all the pending updates on Windows, and the problem still persists, is there any other thing that I can do to at least have a better information on what is causing the crash on my computer?

Those crashes are not generating any memory dump so is being hard to debug, any help is appreciated!

Ben patterson 5 Reputation points

2025-11-05T21:09:23.23+00:00

I've been dealing with this issue for quite some time now my PC will crash randomly during games, and I am almost certain this is related to gameInput. In event viewer I get this message saying GameInput reconfigured itself even thought I have it set to disabled in services usually right before a crash. Usually the only way for me to get back is by holding the power button or by turning it off from the power button on the back:

"Windows Installer reconfigured the product. Product Name: Microsoft GameInput. Product Version: 10.1.26100.6879. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0."

This is a fix I seen on reddit that is working for some people (not me)

Double click both the Gaminput services and look at their location ("path to executable" it is called). You will see that one is located in your C:\Program Files (x86)\ folder, and the other is located in C:\Windows\System32 folder. With your explorer app of preference open both folders, find the executable (GameInputSvc.exe) and hover over it with your mouse. In a second a window will appear. Look at the creation date of the executable. I'm almost 100% certain that the one located in your Program Files (x86) is the the old one (creation date around beginning 2023)

Then check your installed apps (start > settings > apps > installed apps). You will see Microsoft Game Input listed there. The date is somewhere around Feb/March 2023, so this one is old.

Click uninstall !

Then you will see that the executable in the Program Files (x86) is removed. If there are leftovers just manually remove them (delete the complete Microsoft Gameinput folder - you will probably get a warning so you must delete this as administrator)

Restart your PC, check services and only 1 Gameinput will be listed there. If the service is not started, double click it, set it on automatic start, and finally start the service.

The event viewer will no longer display the warnings.

-- For me personally I noticed 2 different version of GameInput in services, 1 called GameInput Service and the other Called GameInput Redist Service, both with different paths and creation dates like the reddit post had mentioned above.

I do not see GameInput under apps so I can't seem to uninstall that way, but I am almost certain windows is having an issue with old Versions of GameInput somehow conflicting with newer updated versions

In my System 32 folder I notice what appears to be the GameInputRedist.dll from the problematic date and other version of GameInputRedist, I'm not exactly sure If I should be deleting this or how to go about this safely but I'm almost positive this has something to do with my random crashes, I've researched this a lot and notice others with similar issues related to GameInput.
Tent Al 0 Reputation points

2026-03-03T23:31:11.7333333+00:00

Did you ever find a solution to your problem?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Robin Paal 0 Reputation points

2026-04-26T19:59:14.2266667+00:00

I would like to know as well , if the issue is solved know , because i had the same issue now for months. Not everyday and sometimes there are crashing free days or weeks , until the same error comes back again and always at the exact same time GameInput reconfriguration happened.
I think as well that this is a GameInput problem. I did try out every solution and nothing worked. It still does reconfriguration after i turned off all of it , as well as download itself after i deleted it.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

8 answers

Your answer

Tent Al 0 Reputation points

2026-03-03T23:31:11.7333333+00:00

Did you ever find a solution to your problem?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Robin Paal 0 Reputation points

2026-04-26T19:59:14.2266667+00:00

I would like to know as well , if the issue is solved know , because i had the same issue now for months. Not everyday and sometimes there are crashing free days or weeks , until the same error comes back again and always at the exact same time GameInput reconfriguration happened.
I think as well that this is a GameInput problem. I did try out every solution and nothing worked. It still does reconfriguration after i turned off all of it , as well as download itself after i deleted it.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

jb 0

User's image

Mine is this in windows 11. I closed AutoCAD and then Black screen "your device ran into a problem and needs to restart"

leonardbearbear 5 Reputation points

2026-01-29T22:17:15.1333333+00:00

I have the exact same issue. Its been plaguing me for months.

Gameinput reconfigures randomly throughout the day and causes an "unexpected restart"
Robin Paal 0 Reputation points

2026-04-26T20:02:11.99+00:00

Same for me and so far nothing helped or fixed the issue.

Answer 2

Lester Bernard Reyes 84,715 Independent Advisor

Hi, thank you for that information. Since the system repair didn't work, I suggest contacting a local technician to check the device for any hardware-related issues physically.

0 comments

Answer 3

Lester Bernard Reyes 84,715 Independent Advisor

Hi, thank you for replying. Based on the logs you have, it is only displaying a general error and is unable to point out the main issue. In addition, let us make sure that there are no software-related issues on the PC. I suggest doing an in-place upgrade, wherein it will update the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Pedro Mangino 31 Reputation points

2025-10-10T18:24:27.7166667+00:00

UPDATE: I did all of that, did an in place upgrade and my system still reboots at least twice a day, event logs don't help anything on finding the issue, I can ensure that is not really a microsoft gameinput issue since after I completely uninstall the services this error stopped appearing but my computer still reboots.

If anyone has a suggestion on what to do or check, let me know!

Answer 4

Hi, thanks for the detailed information. As per checking and analyzing the event files you have, there are general errors in the event files. Moreover, kindly follow the steps below for us to fix the issue:

Let us run a clean installation of the Nvidia driver. This is different from doing DDU or updating the driver, as this will remove all entries and replace them with compatible ones. Kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available (This is applicable if you are using a Desktop or an external GPU). However, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Pedro Mangino 31 Reputation points

2025-10-08T22:10:28.09+00:00

I did that, but it still restarted, is there anything else that I can check / do to at least find out the root cause of the error?

Answer 5

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

I understand the issue you have. There is nothing to worry about. I am here to assist. This issue occurs when there is a miscalibration with the display driver or a corrupted system file, which is associated with Xbox and Microsoft Store apps. In addition, could you please check the System logs on the PC so that I can further examine the root cause of the issue?

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then, please upload it by following the steps from the link.

Additional note: Please let me know the make and model of your graphics card. A clean installation of the display driver might be necessary.

Pedro Mangino 31 Reputation points

2025-10-07T21:12:25.0233333+00:00

Here is the event logs: https://1drv.ms/u/c/b3c1b8ebf295303a/Ec7hDrbvOydOs155QPUBJ6QBIw8NnRC-lCIpmq1jJplHtg?e=dFKiSi

my graphics card is a Gigabyte Geforce RTX 5080 OC, I will try to update the driver just to ve sure