Dear G Thomas,
Thank you for reaching out to the Microsoft Q&A Forum.
Please take a deep breath. I understand this is incredibly stressful and frightening, especially when you are dealing with something as serious as photos of a prowler and have an urgent need to print and upload them.
To make sure I give you the correct solution, could you please double-check the exact file format you are seeing?
Is it possible it could be .HEIC, which is a common format from modern phones, or something else? Knowing the exact letters after the dot in the file name will help me solve this for you quickly.