Share via

error Outlook

hjk 0 Reputation points
2025-10-07T08:59:01.17+00:00

I cannot access my email. This is the message I get. Could you help?

Outlook | Windows | New Outlook for Windows | For education
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Rin-L 8,435 Reputation points Microsoft External Staff Moderator
    2025-10-07T09:30:47.5+00:00

    Hi @hjk, 

    Thank you for posting your question in the Microsoft Q&A forum. 

    I noticed you mentioned receiving an error message, but I wasn’t able to see. Could you kindly share the exact message or attach a screenshot via a comment? That would help me better understand what you're experiencing. 

    Additionally, to narrow down the issue, could you please clarify the following: 

    • Are you using a Microsoft 365 Business account (provided by your organization or school) or a Personal Microsoft account? 
    • Are you encountering the login issue in the New Outlook app, on the web version, or on both platforms? 

    Please know that our initial response may not always resolve the issue right away. However, with your input and more detailed information, we can work together to find the most suitable solution. 

    If you have any updates, feel free to leave a comment under this post. I truly hope to hear back from you so we can continue investigating this together. 

    Thank you again for reaching out and for your patience. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.