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Hello, a good day to everyone. For a couple of weeks, I've been experiencing issues with signing in to Microsoft Edge. My profile clearly reads that I'm signed in the browser, but the profile still reads 'Sign in' according to these screenshots ei_2.png ei.png.
My Windows is updated as well as Microsoft Edge, because I suspected these might be the issues. If you have a fix kindly recommend. Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi Usman,
I'm Sumit, here to assist with your question.
Apologies for any inconvenience - I'm happy to help you today.
No problem. May I know if you are using a 3rd party antivirus?
I look forward to your response and am eager to collaborate until we find a solution.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 62%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
Typical, always blame third-party antivirus.
No I do not. The major reason why I want to resolve this is to have my Windows 10 system enrolled to receiving further security updates even after the October 14th deadline. Without a way to access my points on Microsoft Reward, I can't do that.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 56.00000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
I have the same problem. I do not use a third-party anti-virus. Everything shows I am using the Edge browser until I want to comment on a story. Then there is a window at the top that states I need to be signed in, and with no place to sign in on that page, as I am already signed in.
