Request to cancel my Microsoft 365 subscription

Question

Hello,

I have a Microsoft 365 Business Basic subscription, and I am being charged for a service I do not use. I cannot find my subscription in the Microsoft 365 admin center. Please help me cancel it immediately and stop any future payments.

• I don’t have a business. I subscribed because I needed Microsoft on my personal computer. I have been paying for this service for a long time and have not been able to cancel it.

Answer 1

Hi @Angelica contreras

Welcome to Q&A Community! 

Thank you for contacting us. I understand how frustrating it can be to pay for a service you don’t use. 

To  make sure we're aligned and avoid from any misunderstanding, please let me know a few details about your issue by answering these questions: 

1. Based on your description, I understand that you purchased a Business subscription, may I know if you purchased the subscription yourself or someone else made the purchase? And how did you purchase the subscription? Directly from Microsoft, through a reseller, or via an app store (e.g., Apple App Store, Google Play)? 
2. If you purchased it yourself, could you clarify why you said that you are "being charged for a service you do not use"? Are there any features that you may not use? 
3. You can still log in to your business account using your personal computer. May I know why you want to cancel the subscription? 

To check your subscription in the Microsoft 365 admin center : 

• If you’re using the Simplified view, select Subscriptions. 
• If you’re using the Dashboard view, go to the Billing > Your products page. 

For reference: What Microsoft business subscriptions do I have? - Microsoft 365 admin | Microsoft Learn 

Business subscriptions don’t necessarily require you to have a business, individuals can also purchase and use them because they offer more advanced features than the Family plan. Some key benefits include: 

• Custom business email with your domain 
• Microsoft Teams (business version) for meetings and collaboration 
• SharePoint & OneDrive for Business with advanced security 
• Admin controls for managing users and policies 

For detailed information, please refer to What's the difference between Microsoft 365 plans for home or business - Microsoft Support 

In case you still would like to cancel the subscription, kindly sign in at account.microsoft.com/services using the account you used for the purchase, then: 

• Look for Microsoft 365 Business Basic under your services. 
• If found, click Manage > Cancel subscription or Turn off recurring billing. 

For detailed information, please read this official article Cancel a Microsoft 365 subscription - Microsoft Support 

Please reply with the requested details so I can provide you with further supporting steps. I look forward to your response. 

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