Acer Laptop randomly restarting

Question

Laptop restarting, only happens when laptop is idle (like watching youtube) does happen when being charged or doing something intense like gaming

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Based on your inputs and the error you have, the volmgr error is a Windows Driver Framework, which is associated with the drivers that allow communication between hardware and connected devices. Additionally, could you please check the System logs on the PC so I can further investigate the root cause of the issue?

To do this, kindly follow the steps below:

Open Terminal (Admin) or Windows PowerShell (Admin) (Press Windows key + X, then click Terminal (Admin))

Copy, paste, and enter the command below:

Get-WinEvent -FilterHashtable @{LogName='System'; Level=2,3} |
Select-Object TimeCreated, Id, LevelDisplayName, ProviderName, @{Name='Source'; Expression={$_.ProviderName}}, Message |
Export-Csv "$env:USERPROFILE\Desktop\System_Errors_Warnings.csv" -NoTypeInformation

 

Note: The command will generate a copy of your System logs that’s completely safe to share. It does not include any personal or identifying information.

The file will be saved on your Desktop with the name “System_Errors_Warnings.csv” for easy access.

It will only contain the following basic event details:

• TimeCreated: When the event occurred
• Id: Event ID number
• LevelDisplayName: Error or Warning
• ProviderName / Source: What caused it (for example, Driver, Service, or Kernel)
• Message: A brief description of the event

 

To upload and share the file using OneDrive:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Answer 2

Hi, thank you for that information. Can you try these commands below, and they will be saved to your Documents:

Get-WinEvent -FilterHashtable @{LogName='System'; Level=2,3} |
Select-Object TimeCreated, Id, LevelDisplayName, ProviderName, @{Name='Source'; Expression={$_.ProviderName}}, Message |
Export-Csv "$env:USERPROFILE\Documents\System_Errors_Warnings.csv" -NoTypeInformation

In addition, can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?

 

Press Windows key + E (To open File Explorer)

 

Click "This PC" > then follow the file path:

 

C:\Windows\Minidump

 

Copy the Minidump files and save them to another location, like the Desktop or Documents.

 

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.

To upload and share the link using OneDrive:

Go to this link: https://onedrive.live.com/, then upload the file.

Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07