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Locked out of one of my devices due to repeated shutdowns

Ram M 0 Reputation points
2025-10-08T18:10:58.75+00:00

Windows sign is disabled due to repeated shutdowns. I am unable to login into my account and hence into my laptop.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  2. JANSHER L 4,900 Reputation points Independent Advisor
    2025-10-08T20:46:08.89+00:00

    Hi Ram,

    Thank you for posted i am here to help you today. Possible reason you are getting this problem is due to shutdowns as a security measure to prevent unauthorized access, repeated failed attempts, incorrect password entries, Windows update issues.

    I'll be asking few questions to know more about the issue.

    May i know the device you are using?.

    May i know what credentials you are using like Pin, password or etc?.

    Are you using a personal, organization or school device and account?.

    If you are using a organization / school account and device reach out with your IT Administrator / IT Helpdesk they will assist you regarding your problem.

    If using a personal account and device

    keep the power of your laptop connected. You don't need to do that for the above 2 hours. The screen is dark or black because your system's power protection plan is to save power, not power off. You only need to wait for 2 hours then try to log in again.

    I hope the above will be helpful to you. Please feel free to let me know how it goes, and I will do my best to help you.

    Best Regards,

    Jansher

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