After Windows 11 installed updates, computer cannot detect WiFi signal.

Question

Windows 11 installed updates and now my 6 month old Dell laptop will not detect any wifi signals nor will the quick connect box even show the WiFi icon. Internet troubleshoot says “Ethernet cable isn’t plugged in”

Answer 1

Hi. I'm David, and I'm happy to help you.

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It is necessary to investigate to understand why this happened.

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Please do the following:

1. Press "Windows + X" and select "Device Manager";
2. Click on the "View" menu and select "Show hidden devices";
3. Expand "Network adapters";
4. If the Wi-Fi adapter is listed, right-click and select "Properties". Check if there is an error in "Device Status". If you see an error under Device Status, please share a screenshot.

• If you can't identify your PC's Wi-Fi adapter, share a screenshot of the network adapters.
• Use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool. Or take a picture of the screen using a camera or smartphone and share it.

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I await your reply.

Answer 2

David - Thanks for your help. The following is the info you requested.