Hi Angela Long, thanks for reaching out!
That error message is usually linked to Adobe components, specifically something called the Vulcan API that Adobe apps use for internal messaging. It often pops up when there’s a mismatch or corruption in Adobe files or Visual C++ libraries.
Here are a few things you can try:
First
Completely uninstall Adobe Creative Cloud and any Adobe apps you have installed. Restart your computer afterward. If you plan to keep using Adobe, download the latest version from Adobe’s official site after cleanup.
Second
Check your Microsoft Visual C++ Redistributables. Make sure you have all the supported versions installed, especially the 2015–2022 packages. You can grab them from Microsoft’s official page:https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170.
Last
If the error still shows up, update your graphics drivers and confirm Vulkan support is enabled. Some users also recommend using Adobe’s Cleaner Tool to remove leftover files and registry entries before reinstalling.
Most people in the community and on other forums say the quickest fix is removing Adobe apps entirely if you don’t need them. If you do need them, a clean reinstall usually solves it.
If these steps do not solve the problem, let me know and if you found the response helpful feel free to mark my answer as helpful/accepted, it might make it easier for others to find the solution too.
Best,
Carl