how to delete ol email addresses

Question

how to delete ol email addresses

Carol Thompson 0

i want to delete two old emails from Microsoft one is PII removed and the other is PII removed I dont use either of these email addresses and they are causing a lot of conflict so please help me many thanks PII removed

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Answer 1

Huy-K 6,205 Microsoft External Staff Moderator

Dear @Carol Thompson,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

Could you please specify which application the two emails need to be deleted from (for example, Outlook, Gmail, Microsoft account, etc.)?

By providing these details, you enable us to respond quickly and ensure the support you receive is tailored to your situation.

I am looking forward to hearing from you soon.

Huy-K 6,205 Reputation points Microsoft External Staff Moderator

2025-10-13T04:34:29.7766667+00:00

Dear @Carol Thompson,

I hope you are doing well.

I just wanted to check if you could provide the details of your need. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Carol Thompson 0 Reputation points

2025-10-13T05:29:38.9433333+00:00

thank you, I want for you to be able to delete two old address's one is PII removed thes address's are creating a lot of friction with other programs, many thanks PII removed
Carol Thompson 0 Reputation points

2025-10-13T05:33:30.2466667+00:00

where ever you have those email address's in Outlook, gmail, Microsoft Many thanks PII removed
Huy-K 6,205 Reputation points Microsoft External Staff Moderator

2025-10-13T07:00:43.9066667+00:00
Dear @Carol Thompson,

Kindly follow these steps:

Sign in to your Microsoft Account

Go to Microsoft account | Sign In or Create Your Account Today – Microsoftand log in with your current primary email.

Navigate to Your Info > Account info > Close account

Here is a reference: How to close your Microsoft account - Microsoft Support

Note: Ensure that all data is backed up prior to initiating any removal process.
Carol Thompson 0 Reputation points

2025-10-13T07:14:24.68+00:00

sorry i cannt log in
Huy-K 6,205 Reputation points Microsoft External Staff Moderator

2025-10-14T03:18:50.78+00:00
Dear @Carol Thompson,

Kindly try these following steps:

Sign in to your Microsoft Account

Go to Microsoft account | Sign In or Create Your Account Today – Microsoftand log in with your current primary email (the email you are using)

Navigate to Your Info > Account info > Edit account info

In the pop-out site, locate your emails and remove them.

Confirm the removal when prompted.

Contact Microsoft support

If you are still unable to log in, please contact Microsoft Support for further assistance.

Option A: Online chat

Visit: Contact Us - Microsoft Support > click Can't sign-in.

Follow the steps in the pop-out site.

Option B: Phone support

Call your local Microsoft Support number: Customer service phone numbers - Microsoft Support.
Huy-K 6,205 Reputation points Microsoft External Staff Moderator

2025-10-15T23:42:22.89+00:00

Dear @Carol Thompson,

I hope you are doing well.

I just wanted to check if you could provide the details of your need. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Huy-K 6,205 Reputation points Microsoft External Staff Moderator

2025-10-20T00:32:13.77+00:00

Dear @Carol Thompson,

We hope this message finds you well.

This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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