How to recover my email account?

Question

How to recover my email account?

Faisal Asghar 20

I’m unable to access my email account even though I’m entering the correct password. The system is asking for verification, but it keeps sending the verification code to the same email address I’m trying to log in to.

I already submitted the account recovery form with all required details (including alternate emails and message subjects), but I received a response saying the account can’t be recovered.

This email account is linked to my bank apps and other official platforms, so it’s very important that I recover it.

Can someone please guide me on how to regain access or if there are any other recovery options available?

Thank you for your help.

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Thom Miller 0 Reputation points

2026-03-16T16:34:43.1066667+00:00

I reset my password, and it refuses to use my registered phone number to reset . You need to have someone text or call me !!!!!! Why don't you help ?????
Sarah Ayiteyfio 0 Reputation points

2026-04-25T14:38:19.0666667+00:00

need help restore old email
Frida Sofia Macedo Nava 0 Reputation points

2026-05-02T02:22:40.58+00:00

Hi Faisal

Did you have success with your recovery account?
treborg 5 Reputation points

2026-05-14T13:26:42.1+00:00

honestly their system is pathetic, I'm trying to log into a really old account that I haven't used since school as the email I created was childish as I was a kid when creating it, except it is linked to things that I am no longer able to use because they updated their policy so any account that was created before 2019 has their account deleted and needs to sign into the email linked to that account except I cant remember the damn password and it was so long ago I cant answer most of the questions, I can give all my info and answer the security question and thats it, and no offence but that should be enough, im trying to sign in to an account that hasnt been used since like 2010, they need to relax with this BS that they take account security seriously, when you answer the security questions and they still deny access.
Mccallion Vanessa 0 Reputation points

2026-05-15T09:46:47.14+00:00

I am having the same issue I have completed the recover form but have not heard anything back. I needed to change my Mobile number to complete the verification and would not allow me to do this. I need to recover this email as all my important things get send her
Andrew Combe 0 Reputation points

2026-05-16T02:41:30.9333333+00:00

Impossible to gain access, you can only talk to robot

2 answers

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Thom Miller 0 Reputation points

2026-03-16T16:34:43.1066667+00:00

I reset my password, and it refuses to use my registered phone number to reset . You need to have someone text or call me !!!!!! Why don't you help ?????
Sarah Ayiteyfio 0 Reputation points

2026-04-25T14:38:19.0666667+00:00

need help restore old email
Frida Sofia Macedo Nava 0 Reputation points

2026-05-02T02:22:40.58+00:00

Hi Faisal

Did you have success with your recovery account?
treborg 5 Reputation points

2026-05-14T13:26:42.1+00:00

honestly their system is pathetic, I'm trying to log into a really old account that I haven't used since school as the email I created was childish as I was a kid when creating it, except it is linked to things that I am no longer able to use because they updated their policy so any account that was created before 2019 has their account deleted and needs to sign into the email linked to that account except I cant remember the damn password and it was so long ago I cant answer most of the questions, I can give all my info and answer the security question and thats it, and no offence but that should be enough, im trying to sign in to an account that hasnt been used since like 2010, they need to relax with this BS that they take account security seriously, when you answer the security questions and they still deny access.
Mccallion Vanessa 0 Reputation points

2026-05-15T09:46:47.14+00:00

I am having the same issue I have completed the recover form but have not heard anything back. I needed to change my Mobile number to complete the verification and would not allow me to do this. I need to recover this email as all my important things get send her
Andrew Combe 0 Reputation points

2026-05-16T02:41:30.9333333+00:00

Impossible to gain access, you can only talk to robot

Answer 1

JANSHER LIWAG 8,940 Independent Advisor

Hi Faisal,

Thank you for posting your problem. I am here to help you today. The account recovery process is the last resort that requires you to prove ownership by answering a few questions that only the account owner can answer.

If you can't answer the questions to be verified, the system won't grant you access.

You can submit Account Recovery Form up to two times per day using a device you have used to access your account before and from a similar location.

for more information you can view this article from Microsoft: Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope you find this information helpful. Please let us know if you have any further questions or if there’s anything else I can assist you with. I'm happy to help! 

Best regards,

Jansher

Faisal Asghar 20 Reputation points

2025-10-10T19:13:26.0466667+00:00

i already submited form and add correct email idd where i communicate as well as subjects too but still not recovered. i received email (Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.) even i have all evidance of ownership. i am using since long time

Answer 2

Your account might be closed or deleted

You might not be able to sign into your account because it's closed or deleted.

If you haven't signed in to your account within the last 2 years, it might have expired due to inactivity.
If you closed your Microsoft account, or it was closed by us, you have 60 days from that closure to sign in and reopen it. After that 60 days, your account and data expire.