I Purchased a Partner Success Core Benefits subscription, why do my Azure services continue to accrue charges to pay-as-you-go, and not the core benefits subscription?

Question

I Purchased a Partner Success Core Benefits subscription, why do my Azure services continue to accrue charges to pay-as-you-go, and not the core benefits subscription?

Marshall Yawney 5

I Purchased a Partner Success Core Benefits subscription in June. It's been months that this problem has been continuing. I have an open support ticket "2509080040006013" with extensive documentation for this billing issue. But have not received a response from support.

Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-10T21:42:22.22+00:00
Hello Marshall, If you purchased Partner Success Core Benefits and your Azure services continue to accrue Pay-As-You-Go charges, the issue usually relates to credit redemption or subscription linkage.

Partner Success Core Benefits credits are issued as Azure Sponsorship, not automatically applied to existing subscriptions.

If credits aren’t redeemed or linked correctly, billing defaults to Pay-As-You-Go.

Once credits are exhausted, billing also reverts to Pay-As-You-Go.

Could you please check below shared details and let us know:

Confirm credit redemption

Sign in to Partner Center.

Navigate:
Membership → Offers → Partner Success Core Benefits → View Benefits.

Ensure credits show as redeemed and linked to a subscription.

Check subscription linkage

In Azure Portal → Cost Management + Billing → Billing Profiles, confirm:

The subscription using credits is under the Microsoft Partner Agreement billing account.

If credits are linked to a different subscription, you must move resources to that subscription.

Validate subscription type

Open the subscription in Azure Portal.

Confirm it shows Azure Sponsorship, not Pay-As-You-Go.

Review credit balance

Go to Cost Management → Credits.

If credits are exhausted, billing will revert to Pay-As-You-Go.

If the credits have been redeemed and linked properly, the subscription should display as Azure Sponsorship, and resources should appear in the correct subscription. However, if charges are still being billed under Pay-As-You-Go, this could indicate a backend billing linkage issue. Please verify the steps above and inform us, as this information will assist with further investigation.

References:

Partner Success Core Benefits Overview

Microsoft Partner Agreement Billing Guide

Thanks,

Suchtra.
Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-14T18:14:35.75+00:00

Hello Marshall,

Kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out.

If you found the comment helpful, please consider clicking "Upvote it".

Thanks,

Suchitra.
Bharath Y P 1,780 Reputation points Microsoft External Staff Moderator

2025-10-15T12:06:07.5433333+00:00

Hello Marshall, kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out. If you found the comment helpful, please consider clicking "Upvote it". Thanks,

2 answers

Your answer

Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-10T21:42:22.22+00:00

Hello Marshall, If you purchased Partner Success Core Benefits and your Azure services continue to accrue Pay-As-You-Go charges, the issue usually relates to credit redemption or subscription linkage.

Partner Success Core Benefits credits are issued as Azure Sponsorship, not automatically applied to existing subscriptions.

If credits aren’t redeemed or linked correctly, billing defaults to Pay-As-You-Go.

Once credits are exhausted, billing also reverts to Pay-As-You-Go.

Could you please check below shared details and let us know:

Confirm credit redemption

Sign in to Partner Center.

Navigate:
Membership → Offers → Partner Success Core Benefits → View Benefits.

Ensure credits show as redeemed and linked to a subscription.

Check subscription linkage

In Azure Portal → Cost Management + Billing → Billing Profiles, confirm:

The subscription using credits is under the Microsoft Partner Agreement billing account.

If credits are linked to a different subscription, you must move resources to that subscription.

Validate subscription type

Open the subscription in Azure Portal.

Confirm it shows Azure Sponsorship, not Pay-As-You-Go.

Review credit balance

Go to Cost Management → Credits.

If credits are exhausted, billing will revert to Pay-As-You-Go.

If the credits have been redeemed and linked properly, the subscription should display as Azure Sponsorship, and resources should appear in the correct subscription. However, if charges are still being billed under Pay-As-You-Go, this could indicate a backend billing linkage issue. Please verify the steps above and inform us, as this information will assist with further investigation.

References:

Partner Success Core Benefits Overview

Microsoft Partner Agreement Billing Guide

Thanks,

Suchtra.
Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-14T18:14:35.75+00:00

Hello Marshall,

Kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out.

If you found the comment helpful, please consider clicking "Upvote it".

Thanks,

Suchitra.
Bharath Y P 1,780 Reputation points Microsoft External Staff Moderator

2025-10-15T12:06:07.5433333+00:00

Hello Marshall, kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out. If you found the comment helpful, please consider clicking "Upvote it". Thanks,

Answer 1

Hello Marshall Yawney

Microsoft does not allow past invoices to be reassigned to a different billing account due to compliance and audit requirements. Since you have already moved all resources to the new billing account that uses your Partner Success Core Benefits and deleted the old Pay-As-You-Go account, the only supported option is to request a refund or credit adjustment for the charges incurred under Pay-As-You-Go.

To do this, go to https://partner.microsoft.com/support, select Billing, and include your support ticket ID (2509080040006013), screenshots showing the redeemed Core Benefits, the new billing account, and the old invoices, along with a clear statement requesting a refund or credit adjustment for charges before migration. Microsoft will review and process this on a case-by-case basis, as invoices cannot be moved or reissued under the new billing account.

Thanks,

Suchitra.

Answer 2

Suchitra Suregaunkar 2,475 Microsoft External Staff Moderator

Hello Marshall, Microsoft does not allow past invoices to be reassigned to a different billing account due to compliance and audit requirements. Since you have already moved all resources to the new billing account that uses your Partner Success Core Benefits and deleted the old Pay-As-You-Go account, the only supported option is to request a refund or credit adjustment for the charges incurred under Pay-As-You-Go.

To do this, go to https://partner.microsoft.com/support, select Billing, and include your support ticket ID (2509080040006013), screenshots showing the redeemed Core Benefits, the new billing account, and the old invoices, along with a clear statement requesting a refund or credit adjustment for charges before migration. Microsoft will review and process this on a case-by-case basis, as invoices cannot be moved or reissued under the new billing account.

Thanks,

Suchitra.

Simon 0 Reputation points

2025-10-21T22:54:40.4433333+00:00

Suchitra, thanks for your answer, but I need a bit more clarification. I have the same exact problem as Marshall here. I purchased the package last April, and I am still not able to activate the AZ credits as a sponsorship benefit or any other benefit. I too have a ticket open with tech support (TrackingID#2508300010001695). The support guy has escalated the ticket to the higher ups. It has been months since I've been waiting for a solution. I did not understand your explanation which included billing accounts... There is just one billing account that I have with MS. Are you suggesting that I have another one?
Suchitra Suregaunkar 2,475 Reputation points Microsoft External Staff Moderator

2025-10-23T17:43:59.51+00:00
Hello Simon, You are correct that you see only one billing account in the Azure portal, but under that account there can be multiple billing profiles and subscription types. The Partner Success Core Benefits credits are issued as an Azure Sponsorship subscription, which is separate from a Pay-As-You-Go subscription.

If your resources are still running under the Pay-As-You-Go subscription, charges will continue there even if you have redeemed the benefits.

To use the credits, you need to:

Redeem the credits in Partner Center.

Verify the subscription type in Azure Portal → Cost Management + Billing → Subscriptions. It should show Azure Sponsorship, not Pay-As-You-Go.

Move resources to the sponsorship subscription if they are still under Pay-As-You-Go.

So, you don’t have another billing account, but you do have different subscription types under the same account. The credits only apply to the sponsorship subscription.

If you’ve already redeemed the credits and linked them correctly but still see charges, it’s likely a backend linkage issue. In that case, keep your support ticket active and request a refund or credit adjustment for charges before migration.

Thanks,

Suchitra.

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I Purchased a Partner Success Core Benefits subscription, why do my Azure services continue to accrue charges to pay-as-you-go, and not the core benefits subscription?

2 answers

Your answer