Consistent Issues with Word for ios

Question

I have been using word on my iPad Air for a few years. I’ve encountered a host of problems in the last year and nothing seems to be getting fixed. Some of these issues go away occasionally but they always return after every update. They’ve all just popped back up after the recent update. Problems include:

• Missing keystrokes when typing
• cmdF (Find feature) not working even when I try clicking on the icon in word
• Document skipping back to where the cursor is
• Document keeps skipping back to the start when I’m splitting the screen between two documents

None of these problems occur using any other software so it is Words problem, not my ipad. As a novelist who uses word for all my writing, it makes working extremely frustrating.

I never encounter these problems when using word on a laptop or computer so why isn’t Microsoft doing anything to fix these issues with the IOS app? I’ve seen that others have been reporting these issues for months. We pay for a subscription for this, but I’m going to switch to google docs at this rate.

Answer 1

Hello Hannah Thompson,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Word for iOS on your iPad Air. I truly understand how you feel.

I sincerely apologize for the inconvenience and frustration you have faced. This is a known issue that many other users have also reported. You can see that by checking out these discussions on the Microsoft forums: 

• Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed - Microsoft Q&A 
• Why does word for iPad suddenly keep scrolling back to the cursor? - Microsoft Q&A 

I truly appreciate and value your honest feedback, your input is extremely important and helps us see where we can improve our service. To make sure your feedback reaches the right team, I kindly suggest you share your experience through the Microsoft Feedback Hub. This way, our product and technical teams can acknowledge the situation and consider possible updates or improvements in the future.

1. Send feedback directly from the Word App on iPad

• Open the Word app on your iPad.
• Tap the profile icon (top right corner).
• Scroll down and tap “Help & Feedback.”
• Tap “Send Feedback.”
• Choose “Report a Problem.”
• Paste or type your feedback (you can use the draft I provided earlier).
• Tap “Send” to submit.

2. Use Microsoft’s Feedback portal (Website)

• Go to the Microsoft Feedback Portal.
• Sign in with your Microsoft account.
• Click “+ Give Feedback” in the top right corner.
• Fill in the form:
• Title: Persistent Issues with Word for iOS on iPad Air
• Category: Microsoft 365 and Office → Word → For Home → iOS
• Description: Paste the feedback draft.
• Optionally, add screenshots or screen recordings if you have them.
• Click “Submit”.

Every piece of feedback is vital for us to continue enhancing our services and deliver a better experience for all our users. Our technical team will be able to acknowledge this issue and might have update in the future.

Thank you so much for your understanding and support.

Best regards,

Answer 2

Hello

The word documents not loading seems to be better since the new word update this morning. The ‘Select’ button in the word documents isn’t working though on my iPad Pro. You can not longer right click to select text, and only select text by touching the screen and the “select’ button is missing in the pop up options just a blank space? …but if you click on the blank space it does select the text.