Downloaded Office Home on Mac. Can't open Word or any other program

Question

I bought Office Home, installed and can't open any of the programs. Every time I do, I get "Problem Report for Microsoft Word. Microsoft Word quit unexpectedly." Nothing will open, I immediately get that message with every program I try to open. Please help.

Answer 1

Hello S,

Thank you for posting your question in Microsoft Q&A forum

I understand you are having problem opening Office on your MacOS.

You can try resetting Office credential and clearing Office cache method:

• Quit all Office apps.
• Open Finder, press Cmd + Shift + G and go to ~/Library/Containers
• Delete these folders if present com.microsoft.Word,com.microsoft.Excel,com.microsoft.Powerpoint,com.microsoft.Outlook
• Then go to ~/Library/Group Containers and delete file name UBF8T346G9.Office
• After you done all the step above, restart your machine and reopen Office

This method will reset your Office on Mac settings without affecting your documents

Feel free to reply back to this post to update me on the situation, I'll gladly help you solve this problem.

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