change phone number

Question

Hi,

My name is Shobana, I cancelled my old phone number, and I got new one, but I couldn't change it.

I need help immediately please?

Thank you

Shobana

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Do you currently have access to your Microsoft account right now?
2. Also, when you try to add your new phone number, what exactly happens, do you see any error message or is the option grayed out?

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Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Hi John,

1. Yes, I can currently access to my Microsoft account at the moment.
2. Yesterday I tried to change phone number. It's coming up like this You can't access this site right now This site requires a security code to sign in. When your security info updates on 11/11/2025 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code. On 10/12/2025 you requested that your security info be replaced. Current security info Phone number ending in 11 New security info Alternate email: ar*****@gmail.com If you didn't request this, let us know. If you'd like to keep your current security info, you can cancel this request.
3. It is possible to change new number without old number.

Thank you

Shobana