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PC hard freezes once every 2-4 weeks, usually when idle/ not under load or soon after booting. Can I get help reading this minidump?

Frak 0 Reputation points
2025-10-12T18:56:57.8033333+00:00

I've been unable a diagnose this issue. I've taken many steps including formatting all storage drives and reinstalling windows and running memtest86 (one pass). Can someone help me read this minidump to see if it gives any clues? Thanks

https://drive.google.com/file/d/1mFJlw3hrP9_iJMHIwVW236wWbGSSPLPw/view?usp=sharing

Windows for home | Windows 11 | Performance and system failures
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  1. Ivan B 81,265 Reputation points Independent Advisor
    2025-10-12T19:45:47.1666667+00:00

    Hi ,

    If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

    To see the model, you can type msinfo32.exe in the Windows search bar..

    Thanks

  2. Ivan B 81,265 Reputation points Independent Advisor
    2025-10-13T23:06:44.58+00:00

    Hi ,

    I checked the minidump file and found that there were some bugs related to something, probably the driver chipset.

    First, you need to disable BitLocker:

    BitLocker Steps: https://www.asus.com/support/faq/1047461/

    Let's perform a BIOS update and install the chipset

    BIOS：https://download.msi.com/bos_exe/mb/7E25vAA.zip

    How to Update Bios: https://storage-asset.msi.com/files/pdf/How_to_flash_the_BIOS.pdf

    Install this drivers:

    https://download.msi.com/bos_exe/mb/ME_16.1.38.2676.zip

    https://download.msi.com/bos_exe/mb/ME-FW-update-SOP-E.zip

    https://download.msi.com/dvr_exe/mb/intel_chipset_600_700.zip

    https://download.msi.com/dvr_exe/mb/MSI-USB-Audio-FW-Update-Tool_INTEL.zip

    https://download.msi.com/dvr_exe/mb/realtek_audio_USB_R.zip

    https://download.msi.com/dvr_exe/mb/intel_dtt_rpl.zip

    https://download.msi.com/dvr_exe/mb/intel_me_adl_16.1.zip

    https://download.msi.com/dvr_exe/mb/intel_gna_scoring_accelerator.zip

    https://download.msi.com/dvr_exe/mb/intel_Serial_IO_rpl.zip

    Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

    Then perform a clean boot and if you want to uninstall applications that you do not use.

    https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Give feedback if the information was useful or not.

    Thanks

  3. Ivan B 81,265 Reputation points Independent Advisor
    2025-10-16T09:50:15.88+00:00

    Hi ,

    Did you manage to solve the problem?

    Thanks

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