Have updated my Microsoft Home & Business 2013 now it can't complete activating my account

Question

I did an online repair to fix my outlook but now Microsoft wont complete the activation on my account so I can't access it??

Answer 1

Hello Nicole Hardman,

Thank you for reaching out in Microsoft Q&A forum.

I understand you’re facing an issue where, after updating and repairing Microsoft Office Home & Business 2013, the activation process can’t complete, leaving you unable to access your account.

Please verify system date, time, and time zone are correct. Incorrect settings can block activation.

After that, close all Office apps > go to Start > type Word > right-click > Run as administrator. Try activation again.

You can reactivate via Command Prompt:

• Open Command Prompt as Administrator.
• Navigate to Office folder: cd \Program Files (x86)\Microsoft Office\Office15
• Run: cscript ospp.vbs /dstatus
• If needed, re-enter your key: cscript ospp.vbs /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX cscript ospp.vbs /act

If activation still fails:

• Go to Control Panel > Programs > Microsoft Office > Change > Online Repair.
• Or uninstall and reinstall Office 2013 by following instructions in this link: https://support.microsoft.com/en-us/office/uninstall-microsoft-365-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Office 2013 is out of mainstream support. If activation servers are permanently retired, you may need to upgrade to a supported version (Office 2021 or Microsoft 365).

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Answer 2

Hello Nicole Hardman, have you successfully solved the problem yet? If you found the answer you needed, please mark the helpful reply as accepted. This helps others in the community facing similar problems. Thanks for your understanding.

Answer 3

You may have to activate by telephone. Use the phone number from your region from the article at https://support.microsoft.com/en-us/office/-telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office-9b016cd2-0811-4cb3-b896-5a6a13177713 .