Windows 11 upgrade from Windows 10 failing

Question

When trying to update to Windows 11 from Win10, my laptop can get to the screen "Working on updates 0%" after the restart. However, a few seconds after displaying this screen, it will go to blank screen and boot into Windows 10 again. I have tried using both Windows Update and the Installation Assistant. I have verified that my laptop supports TPM features required by Win11.

Answer 1

The most successful method to upgrade from Windows 10 to 11 is to use the Windows 11 ISO.

You will need at least 40GB of free space on your C drive for the upgrade

Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link:

https://www.microsoft.com/software-download/windows11

to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

Very Important - ensure you select the option to keep your files and apps.