An unexpected error occurred. wbr5

Question

As of this morning each time I launch Outlook 2019 I get the following error message:

Correlation Id: f728faf9-6450-45b8-982b-329278b5ff98

Timestamp: 2025-10-13T17:49:53.000Z

DPTI: 277112cc5040e8d40c12064e00a9c63a165358a1e5449eadc8b11b859130629c

Message: An unexpected error occurred.

Tag: 4wbr5

Code: 2147943811

Answer 1

Hi Timmy,

Thank you for posting your problem, I am here to help you today. Possible caused of this issues with account sign-in, corrupt Outlook profiles, corrupted or outdated Outlook versions, incompatible add-ins, or issues with the Office installation itself.

To fix this try this steps: Repair Office Installation:

If Using Windows 10: Go to Control Panel > Programs > Programs and Features. Select your Office installation, then click Change. Choose Quick Repair first. If the issue persists, try Online Repair.

If Using Windows 11: Click Start button then search for Settings. Open Settings and click on APPS then click installed apps. Search for Microsoft 365 apps. Click the 3 dots then choose Modify. Select Quick repair and wait for the repair to be completed. Restart your device and try again.

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards, Jansher