cant run updates

Question

update service isnt running.. i ran troubleshooter but no luck

Answer 1

Hi, good day!

• When was the last time it worked properly?
• What is your current Windows operating system and version?

Press Windows key+R to open Run then type: winver

Press Enter

Please take a screenshot of the resulting window and post it in your next response.

Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.

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Please let me know if you have tried the methods below.

• Disable or uninstall any third-party VPN and Antivirus program to prevent it from interfering with the update.
• Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.