This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Hello everyone.
I stumbled upon a problem when trying to enroll. Yesterday evening on 14th I received the final update for Windows 10 and after restarting my computer, I saw the "Register now" option for enrollment. I'm on a local administrator account. After clicking the option, it told me to log in with Microsoft account, which I did using my verification code that gets sent on email. Then I had 2 options - stay signed in with Microsoft account for free or pay for the ESU without being signed in, so I chose the first option. Then it told me to log in again. Here's where the issue occurs. I click on the button to send me a verification code via mail once more. And nothing gets delivered to my mail. No code. So does that mean I need to add another method to log in because the system thinks I'm logging in with the code too many times or is it something that shouldn't take place and allow me to log in normally?
Hi,
Please note that the Microsoft account with the ESU message is where the enrollment was originally done. After completing the registration, you have switched back to a local account again.
So, as long as you sign in using the same Microsoft account on the same user (or even as a Separate user), Microsoft will still recognize the login and keep the enrollment valid within the 60-day limit for EU regions.
Got it, thank you for the help
Hello, thank you for reaching out to Microsoft Q&A.
Several users experienced issues when registering for the ESU program on their Windows 10 PCs. Since higher registration numbers or multiple registrations may be recorded for the ESU program within a short period, you may be having trouble registering successfully right now.
However, in your situation, it is also recommended to check a few things before attempting to register for the ESU program.
If you're unable to find the code, sign in to your account here-
https://account.live.com/proofs/Manage on your web browser.
Then, select 'Add a new way to sign in or verify' > Enter your phone number or use an authenticator app.
Next, enable two-factor authentication on your account.
Once these security changes are made, simply restart your computer and enroll in the ESU program.
Verify your Identity using the new options you added.
Let me know how it goes.
Hello, thank you very much for the answer. I was indeed unable to find the code anywhere, so I added another login method and it worked. It officially says that I'm enrolled. However I have a few more questions if that's ok.
When I enrolled I noticed that my local account is somewhat "merged" with my Microsoft one (Local account shown in Control Panel, but Microsoft mail and name in Settings), but I just clicked the option to stop automatically logging in to apps with Microsoft account so it went back to normal local account with the original name, and Microsoft account just shows in the category "Accounts used by other apps".
So I decided to add my Microsoft account as a new user for my computer, I logged in and I noticed that my enrollment confirmation is gone when using it.
My question: Will this count as logging in to my device so that I will not lose ESU enrollment within 60 days? I'm from EU so the requirement is to log in with Microsoft account within that time period to stay enrolled. But I prefer to keep my local account and Microsoft one separate. I'm simply not sure whether having two accounts, local with ESU enrollment message, and Microsoft one with no notifications about it so far, will keep me enrolled if I decide to log in with Microsoft every once in a while, would Microsoft consider it a log in? If I remember correctly, if I use the option "Sign in with Microsoft account instead" will cause my local account password to actually disappear and fully merge with Microsoft, which I don't want to happen, hence I did what I described above.
