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Request to Manually Release Domain from Inaccessible Tenant

Juan C Rodriguez 1 Reputation point
2025-10-15T18:33:51.39+00:00

Hello Microsoft Support,

I am requesting a manual domain release for dsmartcloud.com.

  • The domain is currently registered under a deactivated tenant:
    • Tenant ID: 701f35da-3984-46ea-b254-1e72aebb9940
  • I no longer have access to that tenant.
  • I need the domain released so I can verify it under my active tenant:
    • Tenant ID: 1d0f9f32-5a96-47fc-9ff1-b3481e576f11

I have attached proof of domain ownership (TXT record screenshot / registrar document).

Please escalate this to the Data Protection team for manual domain release.

Thank you,

Juan-Carlos Rodriguez

Microsoft Security | Microsoft Entra | Microsoft Entra ID

1 answer

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  1. VEMULA SRISAI 1,970 Reputation points Microsoft External Staff Moderator
    2025-10-15T18:52:13.41+00:00

    Hello Juan C Rodriguez ,

    Thank you for reaching out regarding the manual release of your domain dsmartcloud.com.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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