Cannot Print Color Option when the Print Driver set Default Black&White.

Question

Recently, our management upgraded the operating system from Windows 10 to Windows 11. After the upgrade, we only have the Photos app available to open pictures.

The issue is that when we choose the Color option while printing, the output still comes out in black and white. The print driver is set to Black & White by default, and the Photos app seems to follow the driver’s default setting instead of applying the color option selected within the app.

I compared this behavior between the Photos app and the Paint application. When printing the same picture in Paint, it prints in color without any issue.

In Paint, when you click More Settings, it opens the printer driver settings window, allowing you to change the print driver configuration and other options easily. However, in the Photos app, clicking More Settings does not open the printer driver settings. The available options are very limited.

If we want to locked print or manage print settings, there is no clear way to do so from within the Photos app.

I believe this is a bug that Microsoft needs to fix in the Photos app.

Photo app: Print > more setting> "the below option is appear" NO printing preferences option

Paint application : print> more setting> " the printer preferences" appear

Answer 1

Dear D-NESH,

Good day to you and thanks for your post in Microsoft Q&A. I'm sorry for the inconvenience you've encountered. 

Based on your issue, I would like to give you some  

Would you mind sharing me about your version of Photo apps and Windows version? 

Does the issue occur on one or all devices you have? 

I found the third-party article about Unable to print color from Windows photo application. I also checked on my environment and see that option. Please check if you have that feature. 

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Once again, I sincerely apologize for the unpleasant experience. I look forward to your information and if you have any questions, please feel free to create new threads - our moderator will be happy to assist you. Wishing you a wonderful day. 

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Answer 2

Hi lan-T

sorry for late reply, i was on leave.

Would you mind sharing me about your version of Photo apps and Windows version? 

Here the photo application issue

Does the issue occur on one or all devices you have? 

• ALL the devices.

I found the third-party article about Unable to print color from Windows photo application. I also checked on my environment and see that option. Please check if you have that feature. 

• this option not much helpful, most of option not reflect to this option. is that possible can keep same setting to all application? most of users are not technical person or higher position person dont want do double changes for single print. i request to microsoft, to change after click Print > more advance option > request prompt the printer properties, option same like other application.