Refund for IAP

Question

Greetings,

I renewed the wrong subscription. I am requesting a refund for the IAP for $69.00 I thought it was the same as my 365, but it is not, and I just renewed for the right plan.

Answer 1

Hi there, I completely understand how that can be confusing when renewing subscriptions, especially since some plans look almost identical. It seems the issue happened because the in-app purchase you renewed isn’t actually connected to your 365 plan, they’re managed through different systems. That’s why the renewal didn’t apply to your intended subscription. To sort this out, let’s start by checking which account the $69 charge was made under and reviewing your purchase history to confirm it’s active. Once verified, you’ll need to request a refund through the same store where the payment was processed since refunds can only be handled on their end.

If you made the purchase through Apple, please go to reportaproblem.apple.com. For Google Play, visit the refund request page here - https://support.google.com/googleplay/workflow/9813244?hl=en. And if it was through the Microsoft Store, head to their billing and subscriptions support page. - https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Just to confirm, can you tell me which platform or app you used for the renewal? I’ll walk you through the exact steps to escalate your refund request from there.

 

Answer 2

I renewed the subscription through Microsoft. I went to my account and saw the IAP. When I scrolled down, I also saw the 365, that’s when I knew I made a mistake. There is no where for me to ask for a refund for the IAP.