When you use the on-screen keyboard or connect an external keyboard, do those keys work properly there?
some of my keys are not working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jacob Sandys (js2u25)
0
Reputation points
Typing this on a different laptop because my one is unusable.
On the keyboard, the keys C, M and Enter do not work. I have tried restarting the laptop, updating the keyboard driver, uninstalling and reinstalling the keyboard driver, and factory resetting the laptop.
None of this worked, and now I am having to set the laptop back up after the factory reset, but I have to connect to WiFi during this process, which I cannot do due to the keys being broken.
Therefore, my laptop is not usable because some of my keys stopped working, seemingly immediately after the latest update.
Windows for home | Windows 11 | Devices and drivers
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721 26,740 Reputation points Independent Advisor2025-10-17T21:35:32.8633333+00:00 -
Jacob Sandys (js2u25) 0 Reputation points
2025-10-17T21:38:07.36+00:00 Yes to the on-screen keyboard
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Estrella721 26,740 Reputation points Independent Advisor
2025-10-17T21:45:38.38+00:00 Thanks for your reply. Try cleaning or checking for any debris stuck under the affected keys. If the issue persists, based on your description, and since the on-screen keyboard works properly, this sounds like a hardware keyboard issue.
Modern keyboards are designed to be compact and lightweight, making them sensitive to minor impacts and moisture. Even small drops or objects hitting the keyboard can damage the internal circuits.
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Estrella721 26,740 Reputation points Independent Advisor
2025-10-17T21:44:10.29+00:00 Thanks for your reply. Based on your description, and since the on-screen keyboard works properly, this sounds like a hardware keyboard issue.
Modern keyboards are designed to be compact and lightweight, making them sensitive to minor impacts and moisture. Even small drops or objects hitting the keyboard can damage the internal circuits.
Try cleaning or checking for any debris stuck under the affected keys.
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Jacob Sandys (js2u25) 0 Reputation points
2025-10-17T22:13:28.0233333+00:00 I am confused as to why this problem would arise immediately after downloading an update when there was no known impact and the keyboard says it is spill-resistant. Additionally, many other users have had the same problems after updating, suggesting it might be an issue with the update.
How can I clean or check for debris under the keys and what do I do if this doesn't work?
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Estrella721 26,740 Reputation points Independent Advisor
2025-10-17T22:32:59.3166667+00:00 You can gently remove debris using compressed air or a soft brush.
It might just be a coincidence that an update was installed. If the update were the cause of your keyboard issue, the on-screen keyboard and external keyboard should also be affected. You mentioned that you already reinstalled the keyboard driver and even performed a PC reset, but the problem still persists. Try visiting your PC manufacturer’s support website and download and install the latest keyboard driver, then restart your computer. Also, do the same for the chipset driver. If the issue persists, then I’m certain it’s a hardware keyboard issue.
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