My outlook has been hacked i tried to recover not happening

Question

Dear Team,

Good morning!

I have an email account which i used for registering MS office home and business registration, now a days when i am trying to login i come to know that email has been hacked and the email verification code is sending to some other, i tried to recovery but unfortunately its not happening , kindly help me how to contact Microsoft support via email i have all the screen shot with me.

Answer 1

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. Try logging in using a different browser/device, use inprivate mode, clear your browser's cache. You can also try to reset your password. Wait 24 hours before trying again.

Please follow this guide to secure your account https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 and use the "Sign in helper" Tool

If the tool wont work the only way to regain access it the account recovery form at https://account.live.com/acsr. The information you will give should match the information in the system so give as much detail as possible like old passwords, devices, purchase history, account usage, etc. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

If the form keeps failing please contact support directly at https://support.microsoft.com/contactus using a working email and choose Account / Security / Recovery then pick support agent or chat.