ClipChamp not generating captions

Question

I use ClipChamp most days and since a couple of days ago it has stopped generating captions. Instead the captions window displays a red cross and the title of the video file.

I have restarted the app, tried the web version, exported and imported the video again, removed the cache, checked it isn't my firewall, uninstalled and reinstalled ClipChamp.

What else can I try to resolve the issue.

Answer 1

Hi Tracey McLennan

Sorry for the late response. I was just assigned with this thread.

This is shortly resolved after your post, but if you haven't got the chance to fix it, here's a few thing you can do, especially updating the app:

1. Regenerate Clipchamp’s local app data (Windows)
   • Press Win + R > type %localappdata%\Packages > Enter
   • Find Microsoft.Clipchamp_8wekyb3d8bbwe
   • Rename to Microsoft.Clipchamp_8wekyb3d8bbwe.OLD
   • Restart Clipchamp and sign in again (projects will re‑index; content isn’t deleted) This creates a fresh cache/profile.
2. Repair / Reset the Clipchamp app (Store version)
   • Settings > Apps > Installed apps > Microsoft Clipchamp > Advanced options > Repair; if no change, Reset (twice). Users and how‑to guides cite this as effective when the generator stops producing results.
3. Update Clipchamp from Microsoft Store Open Microsoft Store > Library > Get updates.

Thank you for your patience! Feel free to reach out to the Microsoft Q&A Forum if you run into any difficulty later.

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