Combined 2 accounts

Question

So for 4 months I was being charged for 2 accounts how I dont know? These 2 accounts were 1

********@hotmail.com

***@hotmail.com

I am trying to combined them as they once were and am unable to do so. Can you please help me.

Maggie Alday

Answer 1

Hello Margie Kerzic Alday,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Microsoft subscription. I truly understand how you feel. Let me assist you go through this situation.It must be confusing for you when you had been charged for 2 accounts, therefore I will break it down for better understand on your situation:

• Separate Subscriptions: Each email address may have had its own Microsoft 365 subscription, billed independently.
• Auto-Renewal Enabled: If both accounts had auto-renewal turned on, charges would continue monthly or annually.

And for your request to combine your 2 accounts, unfortunately, Microsoft does not allow merging two Microsoft accounts. However:

• You can transfer your subscription to the preferred account.
• You can share Microsoft 365 Family with the other account if you upgrade.

There are my suggestions for you with this situation:

1: Check Subscription Status for Both Accounts

Visit https://account.microsoft.com/services and sign in with each email and check:

• Active subscriptions
• Billing history
• Renewal dates

2: Cancel One of the Subscriptions

Once you confirm which account you want to keep:

1. Go to Services & Subscriptions.
2. Select the subscription you want to cancel.
3. Click Manage > Cancel Subscription.

I am looking forward for your respond. Please feel free to let me know if the suggestion helped. Thank you so much for your times.

Best Regard,

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Answer 2

Hello Margie Kerzic Alday,

Thank you for reaching out to Microsoft Q&A forum.

I haven't received any further update from you yet. If there is anything more that I could do for you or if anything is unclear that I can assist you with. Please do not hesitate to let me know.

Best Regards,

Answer 3

Hello Margie Kerzic Alday,

I hope you're doing well.

This is just a second follow-up to check in and ensure everything is running smoothly on your end. If you’re still facing any difficulties or have come across new challenges, feel free to share the details. I'm here and happy to help.

If you think my answer is helpful, you can click "Accept Answer". This will help users with similar problem find solution to their issue more easily. Your contribution is much appreciated!

If you have any updates or further questions, feel free to tag me in your reply so I can assist you more directly. I'll be happy to assist!

Looking forward to hearing from you soon!