Windows 10 Extended Security Updates starts and then goes away and I cannot get ESU.

Question

When in Windows Update I have the Notice that Windows 10 support ends in October. I press the enroll now link and I get a pop up on the screen explaining the ESU program and in the bottom right a box to press for NEXT. I press the NEXT box and the screen says just a moment and in a couple of seconds the screen goes away and I am unable to continue enrollment.

Any help would be greatly appreciated. Dennis

Answer 1

Hi Dennis,

The enrollment Window crashing is an ongoing issue.

In the Windows search, 

Type cmd, right-click it, and choose Run as Administrator.

Execute:

ClipESUConsumer.exe -evaluateEligibility

Let me know the output of the command.,

Answer 2

Hi Sumit D,

I appreciate your answer.

When I run ClipESUConsumer.exe -evaluateEligibility

I receive the C:> prompt and nothing else

Do you have further steps that can help me?

Dennis

Answer 3

Thanks, Dennis. I recommend running a repair install.

Try doing a repair install. A repair Install keeps everything, including Files and applications, and reinstalls Windows.

How to Repair Install Windows 10

http://www.yourwindowsguide.com/2016/06/how-to-do-repair-install-using-windows.html

Repair Install Windows with an InPlace Upgrade

http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

To do a repair install, just follow the steps below:

Download the Media Creation Tool from this link.

https://go.microsoft.com/fwlink/?LinkId=691209

After the download finishes, open the tool and select Upgrade this PC option.

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good."