One Note not syncing

Question

My shared One Note files have not synced for over a month. I know that colleagues have added information during that time that I cannot see. The main file is stored on our OneDrive cloud. When I try to sync/check sync status, I get this error code:

OneNote can't sync your notes right now. We'll keep trying. (Error code: 0x18B bukx1)

Any advice would be greatly appreciated.

Answer 1

Dear @Helen Staniford,

Welcome to Microsoft Q&A forum.  

I understand that you're currently experiencing a syncing issue with OneNote, and I appreciate your patience as we work to assist you. 

To help us investigate further, could you please provide the following details: 

• Which version of the OneNote desktop application are you using? For example, OneNote 2016, OneNote 2019, or Microsoft 365 Apps for Business/Enterprise? If possible, please include the version number. 
• Since you've mentioned that your main file is stored on OneDrive, could you open the notebook directly from the OneDrive on web to ensure that you still have the permission to access the notebook?  

As you're currently facing sync issues, we strongly advise backing up your OneNote to local after making any edits to ensure your data remains safe.  

Please let us know once you've tried the above steps or if you need further assistance. 

Note: Please note that our initial response doesn't always resolve the issue instantly. However, with your help and more detailed information, we can work to find a solution.

Thank you for your patience and understanding. I look forward to your response.

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