I am experiencing an issue accessing a SharePoint folder shared with me. Even after being approved, I receive an “Access Denied” message when trying to open the link. Details: SharePoint Link: [Insert Link Here] My Microsoft Account Email: [Insert Your

Question

I am experiencing an issue accessing a SharePoint folder shared with me. Even after being approved, I receive an “Access Denied” message when trying to open the link.

Details:

SharePoint Link: [Insert Link Here]

My Microsoft Account Email: [Insert Your Email]

Browser/Device Used: [e.g., Chrome on Windows 10]

Steps Already Tried:

Logging in with the approved email

  Clearing browser cache and cookies

  
     Using an incognito/private window

     
        Attempting to access via OneDrive directly
```Despite these attempts, I still cannot access the folder. Could you please assist me in resolving this issue or advise if additional permissions are required?

Thank you for your assistance. I look forward to your guidance.

Answer 1

Dear @Nicole Salayo, 

Thank you for posting your question in the Microsoft Q&A forum.  

I understand how inconvenient it must be to receive an "Access Denied" message after being granted access to the SharePoint folder.  

This issue can occur for several reasons: 

• Content is restricted by SharePoint policies, sensitivity labels, or Conditional Access. 
• The share link has expired or been revoked. 
• External sharing is blocked by your organization's settings. 
• Recent changes in permissions may still be spreading. 
• Problems with the browser cache or session may be interfering with access. 
• There may be a licensing issue with your account configuration within the organization's tenant. 
• A permission conflict within the SharePoint site could also be preventing access. 

To help me better understand the situation and assist you effectively, could you please share a few details such as:    

1/ Could you please confirm whether both your account and the account that shared the files with you are work or school (This is an organizational account provided by a company or educational institution) or Personal accounts?   

Work or School: ******@company.com or ******@school.edu  

Personal: ******@hotmail.com or ******@gmail.com (linked to Microsoft) 

2/ If your account is a work or school account, are you the IT administrator?    

3/ Are you and the person who shared the file part of the same organization? 

4/ Was access granted directly to you, through a group or via a sharing link? 

5/ Have you attempted to open the folder via the SharePoint site directly (not just the link)? 

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.     

In the meantime, you refer to some workarounds to verify the issue:   

Option 1: Verify shared link and permissions 

Kindly ask the file owner to recheck the shared link and verify your permissions under the "Manage Access" settings. 

 

Option 2: Recreate the shared link 

If the folder was shared using a link, try deleting the existing link and generating a new one. Then, forward it to you for access. Alternatively, the file owner can stop sharing the folder to reset all sharing settings before reconfiguring access. 

Option 3: Sign Out and Re-authenticate 

Sign out of all Microsoft accounts. 

Clear browser cookies and cache. 

Open Task Manager, locate the Chrome browser under the "Processes" tab, and end the task to fully close it. 

Please try accessing the folder using the Microsoft Edge browser to see if the issue persists.  

Ensure you're signing in with the exact email address that was granted access. 

As community moderators, we kindly ask for your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into performing deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution. 

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.