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Needed to change pin, had to change authentication and now I can’t get into my computer for a month.

Angel Houchin 0 Reputation points
2025-10-20T21:32:33.0266667+00:00

Hi; I booted up my computer this morning and was met with a message that said my pin was lost and i needed to reset it. It prompted me to log in and I saw my phone number was not up to date, so I initiated a change. Now, I can’t get into my computer for an entire month because of a 30-day period???

I need my computer to work and make money. I cannot wait thirty days and Microsoft has no live customer service. What am I supposed to do?

Windows for home | Windows 11 | Security and privacy
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  1. Craig Long 16,405 Reputation points Volunteer Moderator
    2025-10-20T21:45:24.3066667+00:00

    You'll be able to contact a support agent through this self-guided troubleshooter: https://support.microsoft.com/home/contact?/

  2. Craig Long 16,405 Reputation points Volunteer Moderator
    2025-10-20T23:02:24.72+00:00

    Try a different option here: https://support.microsoft.com/home/contact?/

    Try saying you can't sign into Outlook. Since this is an account issue, I would pick Outlook.

    Watch this video: https://www.youtube.com/watch?v=L-hceBz4RD4

    I was able to get these options:

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