Cannot get DVD drive to work on system, several issues related.

Question

Previously my DVD drive worked. Now that it isn't working I looked in Device Manager and it appears, on My Computer it doesn't exist? I have tried all of the suggestions through the MS Help page but cannot resolve this issue. Also, ALL of my drive letters have been used? Several issues here I am trying to resolve but can't seem to figure out what exactly is going on? I desperately need some educated help.

Answer 1

hi ws, welcome in community

did you follow these steps?

https://support.microsoft.com/en-us/topic/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs-64da3690-4c1d-ef04-63b8-cf9cc38ca53e

usually there are some value in registry that interfere with normal recognition of the dvd drives

let me know

Elvis