Google Authenticator iPhone

Question

I have a problem accessing a Microsoft business account, I had Microsoft Authenticator installed on an iPhone but when I changed it it seemed to delete all my accounts that were registered there. I don't have a backup and I need to access several emails that I had registered.

Answer 1

Dear @Rosendo Castillo,

Thank you for reaching out to Microsoft Q&A forum. We are happy to assist.

From what you described, it seems you were previously using Google Authenticator and then switched to Microsoft Authenticator, but now your accounts are missing in Microsoft Authenticator. This happens because there is currently no feature to automatically transfer authentication factors from one authenticator app to another. Each app stores its own credentials, and they cannot sync across platforms for security reasons.

You will need to manually add your accounts to Microsoft Authenticator. For detailed steps, please visit this official guide: How to add your accounts to Microsoft Authenticator

Beside that To better assist you, could you provide some additional details?

When you mentioned, “I changed it and it seemed to delete all my accounts,” could you please clarify if you were referring to switching from Google Authenticator to Microsoft Authenticator? Or did you change to another phone?

These details will help us determine the best way to assist. Looking forward to your response so we can assist you further!