Cant log in with PME account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 67%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Son Truong
0
Reputation points Microsoft Employee
cant seem to login with PME account. It keeps showing "Page can't reach..)
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 2,040 Reputation points Microsoft External Staff Moderator2025-10-22T20:49:12.02+00:00 Hello Son Truong
I understand you’re unable to log in with your PME account and see the error: “Hmmm… can’t reach this page – pub.sts.msidentity.com took too long to respond (ERR_TIMED_OUT)”.
This usually indicates a network connectivity issue to Microsoft identity endpoints. Please check:
- Ensure stable internet connectivity.
- Verify that
*.msidentity.comandlogin.microsoftonline.comare allowed through your firewall/proxy. - Test by opening
https://pub.sts.msidentity.comin a browser or usingnslookupandpingcommands. - If using VPN or proxy, try disabling temporarily or adjusting settings.
Please let us know if you need further assistance.
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Son Truong 0 Reputation points Microsoft Employee
2025-10-22T22:10:35.0233333+00:00 Thanks. I will try to enable/disable VPN.
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