I cannot receive or send emails through our msn account or through outlook

Question

Our email was hacked and we changed our password with our msn account and we also use Outlook. We have not received or have been able to send emails vis msn server and outlook since then.

Answer 1

Hi,

Thanks for sharing what happened, I know how frustrating it can be when email stops working after a security issue. After you changed your password, did you update it in Outlook and any other apps that use your MSN account? Or are you still seeing password prompts or connection errors?

It’s common for Microsoft to temporarily restrict email access after a hack to protect your account. Even with a new password, your apps might still be trying to use the old one, which can cause sync failures or errors.

Try logging in at Outlook.live.com to see if email works there. If it does, the issue is likely with your Outlook app settings. You may need to remove and re-add your account using the correct server settings, and make sure everything is up to date.

Let me know how it goes. I’m here to help if you need a hand with any of the steps.

Warm regards,

Edward