IOS 26.0.1 upgrade and MS IOS program incompatible

Question

Since Apple updated to IOS 26,0.1, Word and Excel does not work any longer. IF the file opens, I cannot edit any files. It does not respond to touching the screen.

I updated the software found in the App Store but it did not help. Obviously the Apple upgrade is incomparable with your IOS software.

Answer 1

Hi Diane Roy,

Welcome to the Microsoft Q&A Forum!

I understand this can impact your work. Let’s work together to resolve it. While others may have faced similar issues, the cause can differ by devices or root causes.

With the new OS version just released, questions about app stability are inevitable. Let’s hope for swift patches from all sides so everyone can quickly return to the daily workflow.

Here are a few basic troubleshooting steps that you can try:

• Force close and restart app: Swipe up, force close, and reopen.
• Update Microsoft apps and iOS: App Store → Updates; Settings → General → Software Update.
• Reinstall/Offload: Settings → Apps → Choose your app → Offload or uninstall, then reinstall from the App Store.
• Check storage and network: Ensure enough space and a stable connection.

Workarounds that have been confirmed to work for many users:

• Download Microsoft 365 Copilot app for iOS devices and open your file there.
  This app includes integration with Office apps.
• Use the Web version of Microsoft Apps

Hope this helps. Let us know if anything comes up!

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