get error message when trying to add email accounts to outlook

Question

get error message when trying to add email accounts to outlook

kyle lupul 0

No my android phone, first i wasnt able to open attachments, it said no apps to open that type of file. Removed outlook and reinstalled but now i cant add email accounts back to the phone. just get an error message that it cant connect.

PII removed

Jay Tr 5,560 Reputation points Microsoft External Staff Moderator

2025-10-24T21:03:22.52+00:00

Hi @kyle lupul,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Jay Tr 5,560 Reputation points Microsoft External Staff Moderator

2025-10-27T19:43:36.52+00:00

Hi @kyle lupul,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration.

I look forward to hearing from you whenever you're ready.

1 answer

Your answer

Jay Tr 5,560 Reputation points Microsoft External Staff Moderator

2025-10-24T21:03:22.52+00:00

Hi @kyle lupul,

I hope you are having a great day. I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.
Jay Tr 5,560 Reputation points Microsoft External Staff Moderator

2025-10-27T19:43:36.52+00:00

Hi @kyle lupul,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

I’m still in the process of gathering more context to better understand the issue you're facing, so if you’re able to share any additional details or clarify where things are getting stuck, I’d be happy to assist further whenever it’s convenient for you.

Thanks again for your time and collaboration.

I look forward to hearing from you whenever you're ready.

Answer 1

Hi @kyle lupul,

Thank you for posting your question to the Microsoft Q&A forum.

To better understand the issue, could you please provide us with the following information:

Are you using a business email (e.g., @companyname.com)? Or is it a personal email type (@hotmail, @gmail, @outlook.com)
Please share a screenshot of the error message when it appears on your device.

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

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get error message when trying to add email accounts to outlook

1 answer

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